Cancelled membership. Received emails that is was cancelled & they still continue to charge me. No one will resolve the issue. They keep saying the manager or regional manager have to clear it up, but no one is
***WARNING*** ***LONG POST***
Always nice staff and members. Great atmosphere
I love it noone judges they have a massage room and they have cleaner for the work out equipment nice and clean
The community and other employees are super friendly and nice. People at the front desk always greet with a smile and equipment are well kept clean. Their slogan "The Judgment Free Zone" is a true representation of this gym, until I spoke with Marc.
Marc claimed there were many other people who have been in the same situation as me, only that they haven't shown for an even LONGER period of time. I claimed he was bullsh**ing.
There is a thief among the members. In the AM between 6-9. Watch your stuff. It is the one place I go and felt safe. BEWARE.
I was not able to attend the facility for about 19 months, about $400 of free money I have paid to Planet Fitness due to severe injury. Now what type of person will want to keep paying for a membership and not have any purpose for it? They did not let anyone else cancel the contract but the PRIMARY owner. When I finally canceled and spoke with Marc, his reply was that there will no longer be transactions taken out of my account (Ha!).
I will not be writing this post if there was the slightest form of empathy from this MANAGER. If the employee were to say there WILL NOT be a refund from the START I would have accepted the loss of my time away from the gym.
This facility has been good for the time being (personal rating 4 stars) but with rude, demeaning, inconsiderate and unprofessional managers such as Marc who work at the Brook Park location will make this review into ONE STAR.
As Marc told me their policy states no refunds are made to be given, one employee told me that this agreement is not all necessarily true. I have been trying to contact the manager at this branch for several weeks and when he finally answered I received an unwelcoming attitude.
I left my phone number to a few employees and wrote a letter via e-mail and still no response until I had to take actions into my own hands.
Planet Fitness Brook Park Oh is a US Gym based in Brook Park, Ohio. Planet Fitness Brook Park Oh is located at 5755 Smith Rd, Brook Park, OH 44142, USA.
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